Shipping & Orders
The easiest and most precise way to order your goods is via our online store. This is a guarantee for both sides - us and you - to ensure that you order the right products and provide us with the correct details. This also prevents misunderstandings and incorrectly delivered goods. Whilst we welcome your call it is a good idea to have our web-site on your computer at the same time so no mistakes can be made.
For the fastest order processing, please pay with a credit card. If you wish to pay EFT, or by cheque in advance, please contact us by phone or email in advance and ALWAYS provide a reference so we can pick it up from our Bank Statements. EFT may take a day or two longer to despatch for reasons of verification. Cheques may have to be cleared first which can day a few days longer.
Please advise if you need our Australian Tax I.D. For Ordering with Purchase Orders - please see the section 'Purchase Orders' below.
On most occasions we use Australian Post as well as contracted road freighters for our deliveries which are coded to enable us to keep track of the parcels and have to be signed for on receipt. We do have the option to instruct freight to be left in secure places that you nominate. Changes may apply depending on the goods you have ordered (e.g. Australian Post only delivers goods up to a certain size). Australia is a huge country however usually we can get freight to you within a few working days. If there is an urgent rush, we can expedite delivery with a Premium Service, we can quote you separately on this if you wish.
Minimum postage charge is AUD$10.00 and added to the account prior to shipping.
OUR SHIPPING PRICES ARE DETERMINED BY WEIGHT AND LOCATION.
AS WE SELL SUCH A HUGE VARIETY OF DIFFERENT PRODUCTS, WE USE A FEW DIFFERENT CARRIERS - AND WE WILL ALWAYS TRY AND GET YOU THE BEST PRICE POSSIBLE WHEN IT COMES TO FREIGHT.
PLEASE EMAIL US AT firstname.lastname@example.org OR CALL US ON (03) 9500 1819 TO GET A QUOTE PRIOR TO PLACING YOUR ORDER.
Orders placed before 2pm are generally shipped same day. Please see rough time frames below of when to expect your order:
VIC - 1-2 business days
NSW - 2-3 business days
SA - 2-3 business days
TAS - 3-4 business days
QLD - 4 business days
NT - 5-6 business days
WA - 5-6 business days
You are welcome to pick up your ordered goods from our Melbourne office. Simply state that wish in the notes when ordering your goods (below the billing address fields). We will call or email you and inform you when your goods will be ready for pick up, so you do not need to wait for us getting your order ready. Goods can be picked up Monday to Friday from 9am to 4.30pm.
Also you are welcome to use your own carrier. If you want to use a specific delivery company for your shipment, just organize them to pick up the goods from us (we will let you know when the goods are ready for pick up). Please feel free to call or email us if you have any concerns.
Please note drivers are unable to call with delivery time prior to delivery.
We ship orders anywhere in the world! But usually delivery prices are calculated by the weight of the goods, and many of the products we sell are quite heavy (e.g. 4kg heavy VB yoga mat). Therefore costs for postage can get high easily. So keep in mind that you have to cover the delivery costs! As a guide line it is more economical per kg to order in bulk in one shipment (up to 20kg), rather than several small shipments. For items that are too big for the post, we can send by sea freight or air freight and we are happy to find the best price for you on that and quote you.
Also be aware of the custom regulations that apply to the delivery destination. We do not take responsibility for any additional costs, delays or issues caused by customs.
All international orders must be paid in full in advance and are GST free. Deliveries within Australia to go overseas must be accompanied by a copy of the overseas travel ticket or itinerary.