Shipping policy

Shipping Costs

Our shipping fees are variable and calculated at checkout, based on product size, weight, and delivery location, ensuring you pay a fair rate for the shipping of your order. Some items may be offered with free shipping, as indicated on our website.

Delivery Times

We dispatch orders within 1-2 business days. Standard delivery times across Australia are between 2 to 7 business days, with some variance for remote or less accessible regions.

For faster delivery, we offer Express Shipping. Please place your order by 11 am for the best chance of same-day dispatch; however, this is not guaranteed. If an item is not available for express delivery or out of stock, we will contact you promptly.

Click and Collect

Enjoy the convenience of our Click & Collect service at our Malvern showroom. We'll notify you via email when your items are ready for pickup, giving you a 7-day window to collect your order. After this period, unclaimed orders will be credited to your store account. You may use that store credit to make another purchase or request a refund.

Bulky Items

Bulky items, particularly those that are lightweight but occupy significant space, may incur additional shipping costs or require special handling. Should the automated shipping costs change, we reserve the right to update you with the adjusted price before proceeding.

Track My Order

Once your order is on its way, we'll send you a tracking number so you can keep an eye on your shipment's progress. All updates will occur through the courier's tracking system.

Split Deliveries, Multiple Consignments

Multiple items within an order may be sourced from varied locations and arrive in separate parcels, without additional shipping charges.

Wholesale Orders

Wholesale customers with large bulky orders may contact us for potentially more economical shipping options. Once wholesale orders are packed and paid for, dimensions can be provided for those who prefer to arrange their own courier pickup.

International Delivery

We handle international orders on a case-by-case basis. Please reach out to us for a custom quote if you wish to ship products outside Australia. We aim to respond with the shipping quote within 1-2 business days.