Please note we are under no obligation to make an exception to policy. If we take one, we have to take them all.


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EMP's Safety Policy

Our product range is designed to assist against slipping in many instances. Reasonable judgement should be used in all circumstances particularly if injury may result. Generally, the higher the cost of the product, the better the non-slip qualities are. Warnings must be heeded.

We will not be held liable for, and you will agree to indemnify us against damage or injury caused by any product sold through us or our distributors, or for the information or communications given thorough this site or that of any links that are given throughout our site.

If unsure, or when undertaking any new exercise, please seek the advice of qualified professionals (such as Physician) or to use. Particular care must be taken if there are any pre-existing condition, pregnant/nursing or elderly. No product descriptions, statements or uses contained here or given by anyone associated with this site, or this Company are medical opinions.

The purchaser of our goods takes full responsibility for the proper use, storage and maintenance of these goods. Please note that our products are not made for children to use. Please ensure that you do store these goods out of reach of children.

 


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EMP's Security & Privacy Policy

EMP offers you an absolute safe online shopping environment (see details below)!

  • This website is hosted in a security access controlled operations centre, and is manned 24/ 7 /365
  • Credit card transactions are performed through a PGP encrypted gateway as explained below.
  • There is NO CARD CHARGE until goods are sent out, unless by prior arrangement
  • This Site uses industry standard encryption (PGP) to protect the confidentiality of your personal information.

    PGP can be used to send messages confidentially. For this, PGP combines symmetric-key encryption and public-key encryption. The message is encrypted using a symmetric encryption algorithm, which requires a symmetric key. Each symmetric key is used only once and is also called a session key. The session key is protected by encrypting it with the receiver's public key thus ensuring that only the receiver can decrypt the session key. The encrypted message along with the encrypted session key is sent to the recipient (EMP). Click here for a more detailed report on PGP.

  • Your personal data is stored safely and password protected on servers hosted in Australia

Are you still feeling uncomfortable purchasing goods online using your credit card? We offer you the possibility to simply phone in your order with credit card details . Just call us under (03) 9500 1819 or international on +61-3-9500 1819 or you can fax it through to us on (03) 9500 1883 [+61-3-95001883].

PLEASE NOTE THAT WITH PHONE ORDERS WE WILL EMAIL YOU A COPY OF YOUR ORDER BEFORE IT IS PROCESSED.
THIS IS TO ENSURE THAT ALL DETAILS ON THE ORDER (ADDRESS, PRODUCTS etc) ARE CORRECT. IF YOU DO NOT WISH TO HAVE AN
EMAIL COPY SENT THROUGH, YOU ARE LIABLE TO ANY REDELIVERY FEES IF THE FIRST DELIVERY IS NOT SUCCESSFUL.
IF YOU ARE WANTING YOUR ORDER PROCESSED AND SENT OUT FASTER, PLEASE ORDER ONLINE.

PRIVACY

We never rent, sell or share or disclose your details to anyone else. We may use your contact information to complete an order or send you occasional newsletters and updates about new products and sales. These come with a convenient opt-out feature. There is no Credit Card processing off site by anyone else. If you believe that we have collected incorrect information , please let us know immediately so we can fix it.


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Shipping & Orders

The easiest and most precise way to order your goods is via our online store. This is a guarantee for both sides - us and you - to ensure that you order the right products and provide us with the correct details. This also prevents misunderstandings and incorrectly delivered goods. Whilst we welcome your call it is a good idea to have our web-site on your computer at the same time so no mistakes can be made.

For the fastest order processing, please pay with a credit card. If you wish to pay EFT, or by cheque in advance, please contact us by phone or email in advance and ALWAYS provide a reference so we can pick it up from our Bank Statements. EFT may take a day or two longer to despatch for reasons of verification. Cheques may have to be cleared first which can day a few days longer.
Please advise if you need our Australian Tax I.D. For Ordering with Purchase Orders - please see the section 'Purchase Orders' below.

On most occasions we use Australian Post as well as contracted road freighters for our deliveries which are coded to enable us to keep track of the parcels and have to be signed for on receipt. We do have the option to instruct freight to be left in secure places that you nominate. Changes may apply depending on the goods you have ordered (e.g. Australian Post only delivers goods up to a certain size). Australia is a huge country however usually we can get freight to you within a few working days. If there is an urgent rush, we can expedite delivery with a Premium Service, we can quote you separately on this if you wish.

Minimum postage charge is AUD$10.00 and added to the account prior to shipping.

Shipping time:
Orders placed before 2pm are generally shipped same day. Please see rough time frames below of when to expect your order:
VIC - 1-2 business days
NSW - 2-3 business days
SA - 2-3 business days
TAS - 3-4 business days
QLD - 4 business days
NT - 5-6 business days
WA - 5-6 business days

You are welcome to pick up your ordered goods from our Melbourne office. Simply state that wish in the notes when ordering your goods (below the billing address fields). We will call or email you and inform you when your goods will be ready for pick up, so you do not need to wait for us getting your order ready. Goods can be picked up Monday to Friday from 9am to 4.30pm.

Also you are welcome to use your own carrier. If you want to use a specific delivery company for your shipment, just organize them to pick up the goods from us (we will let you know when the goods are ready for pick up). Please feel free to call or email us if you have any concerns.

Please note drivers are unable to call with delivery time prior to delivery.


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International Orders

We ship orders anywhere in the world! But usually delivery prices are calculated by the weight of the goods, and many of the products we sell are quite heavy (e.g. 4kg heavy VB yoga mat). Therefore costs for postage can get high easily. So keep in mind that you have to cover the delivery costs! As a guide line it is more economical per kg to order in bulk in one shipment (up to 20kg), rather than several small shipments. For items that are too big for the post, we can send by sea freight or air freight and we are happy to find the best price for you on that and quote you.

Also be aware of the custom regulations that apply to the delivery destination. We do not take responsibility for any additional costs, delays or issues caused by customs.

All international orders must be paid in full in advance and are GST free. Deliveries within Australia to go overseas must be accompanied by a copy of the overseas travel ticket or itinerary.

 


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Bulk Pricing

We offer our customers quantity discounts on most products we sell. The more items you purchase from one product, the less you pay for each one. Please find the quantity discounts in our online store as they are all listed. If quantity discounts are not listed for a product please email us at info@empind.com.auor call us on (03) 9500 1819.

Free Mat Swatches are available for wholesale customers, including yoga and pilates instructors, studios, health and fitness centres, schools and others placing bulk orders. You must advise by email to info@empind.com.au your complete postal address and a contact telephone number where we can reach you. We will post you the swatches the next postage.

 


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PRICES

The prices here are international in Australian Dollars. Sales in Australia have GST applied automatically at checkout. International customers do not pay GST. There are a range of discounts available for wholesale / retail / export / quantity. Many of our products are now offered with a low cost alternative, please do not hesitate to inquire. Some discounts are calculated on check-out and free items have to be ordered with that free option, that do not come automatically.

In the event that a product is mistakenly listed at an incorrect price, EMP reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EMP reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EMP shall issue a credit to your credit card account in the amount of the incorrect price.

Yoga equipment including mats, chairs, props, books & more.  Good value prices. Retail, Wholesale and Export. Some items are listed with special discounts. These special offers are available whilst stock lasts. See also our Promotions section.

 


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RETURNS

Our aim is to please our customers and your satisfaction is very important to us.
We search very hard for products which are made to stringent quality controls, however should you find a fault, we need to be contacted immediately. Rarely, items are damaged in transit, that must be reported to us immediately so that we can follow up as we hold insurance to cover this within Australia.
In that case we will gladly provide a replacement at no charge and arrange to have the damaged item(s) returned to us. We may ask your co-operation in this by providing you with a Reply Paid Postal account Number for you to take back to the post office, or in signing off on a return con-note that the pick up driver will provide.

If the fault is not due to freight, our normal policy is to ask for a regular envelope size sample of the damage together with an emailed image and Purchase Order / Invoice Number it pertains to (proof or purchase) to be sent to us in order to put through a claim.

Unused items with factory seals may be returned for exchange or store credit (less costs of freight) up to 30 days from purchase. Products returned without our prior approval may be refused and will not be credited. We do not accept returns on any used, superseded, customised, AS IS, special order, discounted or sale items, nor any video, book, cd, cassette tapes, blown up balls, broken items etc. If unsure please ask for a statement in writing at time of purchase. We reserve the right to charge a re-stocking fee, a minimum of $20 or 15% whichever is the greater. We reserve the right to refuse to take back goods which may have been subjected to unhygienic conditions (e.g. blown up fitness balls, used mats, shoes etc. for possibilities including contact dermatitis etc.). For questions about possible restocking fees, please contact us before returning your order.

We ask you to please check the suitability of the material for your purpose before you sew or glue it to another product. We are not responsible for expenses which are caused by wrong material or taking the material from the final product if it is not fit for the purpose.

All claims to be submitted in writing with full contact details so we can get back to you. Faulty product claims should be accompanied by an image (e.g. digital from phone/camera is ok) being emailed to us on info@empind.com.autogether with proof of purchase. Images taken with a basic camera such as a mobile cell phone are acceptable. Email claims are easier to attend to: info@empind.com.au

Please note the following. Additional freight fees may be charged after order processing if information is not accurate or no instructions are given as where to leave if no one is there to receive the goods. Shipping charges are not refundable. We do not accept returns on international orders.

It is your responsibility to insure the goods during return as we cannot take responsibility for items that are lost in the post or damaged when being returned. Once we receive the goods back we will either replace the item or issue store credit and return to you again. Please allow at least 2 working weeks for your return to arrive and a replacement to come back to you before calling or emailing us to query the transaction.

Please do not hesitate to contact us by email if you are unsure or have any questions regarding our return policy.

"Many thanks fir the fantastic service. I was surprised and delighted when you replaced the damaged chair mat that we had purchased from you. I was expecting the old, "it is not our fault" or "you will have to send the old one back and we will investigate" . I had never anticipated that shortly after sending you the photos a new one would just arrive at our office. All I can say is that anyone who says you can’t get good customer service these days has not done business with E.M.P. Industrial Australasia ! I have taken the liberty of copying in Choice magazine. I am a long time subscriber of Choice and it is nice when they highlight companies that do the right thing without batting an eye." Graham Deck - CBD WMC "

 


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Order Cancellation

As stated our order process is to process orders within minutes or receiving them. You have the opportunity to cancel your online placed orders  but it must be immediately  after ordering. You must call us on +61 (0)3 9500 1819 for any order cancellations and if possible email us as well. (Email only may not be effective if our computer is down, or a member of staff is away). The entire amount of your order will be refunded to you for all products that have not yet been shipped. In case the Credit Card has already been put through (no auto debit exists here, it is only manual), you can then be credited that same day. Since we try to handle all orders as quickly as possible, it is your responsibility to cancel orders verbally asap.

Already shipped orders can often not be cancelled without charge to you. In some instances we are able to stop the delivery, but this cannot be guaranteed and is subject to a one-to-one basis. Also note that you must cover ALL incurred costs (shipping, handling, return and maybe a restocking fee) if goods have already gone out.

Special Orders, Custom size cuts, close-out, sale items etc may not be cancelled. If you have any queries please contact us on (03) 9500 1819 or info@empind.com.au.

 


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Purchase Orders

We gladly accept purchase orders from schools, universities and Government organisations on account. Orders from corporations, fitness and health clubs and all other businesses must be paid for prior to shipping. In some circumstances, with regular bulk customers we can email you a Credit Application to be completed and returned to us together with your Order.

To purchase by purchase order simply fax [+61 (0)3 9500 1883] or email by attachment info@empind.com.authe purchase orders to us.

Please use the following vendor information for you purchase order:

E.M.P. INDUSTRIAL AUSTRALASIA PTY LTD
1st Floor, 1394-1396 High St,
Malvern, 3144, Victoria, Australia

If you require our Australian Tax Number please give us a call [+61 (0)3 9500 1819] or email us info@empind.com.au.

All purchase orders must contain your name, contact phone numbers and your email address.

We should reply to you as soon as we receive your purchase order to confirm the receipt of your order. We then try to pack and ship your order as soon as possible (depending on time and day of your order). Please remember that we are based in Victoria and do not work on Public Holidays which may vary from State to State. Should you have any queries on whether or not we will accept a purchase order, please do not hesitate to contact us.

If you require a quotation in advance please feel free to contact us by phone / fax or email. We can them supply you with the quote from which you can complete your order.


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Promotions

We try to offer our customers great quality products at low prices. Often we have special promotions and discounts on specially marked items online or through seasonal newsletters and weekly specials. These special promotions exclude quantity discounts or wholesale pricing. All promotional sales are final with no return. We reserve the right to modify or change our promotions at any given time. Also we are not liable for errors or misprints in the promotion. Further sales promotions or special discounts may only be valid for a short period of time. Orders received after a promotion has expired will be charged at the full price. Please contact us if you have any more questions.